Terms of service

Last updated: [DD Month YYYY]

Welcome to Vayora. These Terms of Service ("Terms") apply to your use of [www.yourdomain.com] (the "Site"), which is operated by [Legal business name], [registered address] ("Vayora", "we", "us"). By browsing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or use the Site under the supervision of a parent or guardian, to place an order. You agree to provide accurate and complete information when ordering.

2. Our products

  • Vayora sells imitation (fashion) jewellery. Our pieces are not made of solid gold, silver or precious stones unless the product description clearly says so.
  • We try to show colours, finishes and sizes as accurately as possible. Actual colours may vary slightly because of lighting and screen settings, and small variations are normal in handcrafted pieces.
  • Plating and finish last longest with proper care. Keep jewellery away from water, perfume and chemicals, as described on each product page. Natural wear over time is not a defect.

3. Pricing and availability

  • All prices are in Indian Rupees (INR) and [include applicable GST].
  • Prices, offers and product availability may change without notice.
  • If a product is listed at an incorrect price because of a typing or technical error, we may cancel the order and refund any amount paid.

4. Orders

Your order is an offer to buy. It is accepted when we dispatch it. We may refuse or cancel an order, for example if the item is out of stock, the pricing was wrong, or the order appears fraudulent. If we cancel a prepaid order, we will refund the full amount to your original payment method.

5. Payment

We accept UPI, debit and credit cards, [net banking, wallets] [and Cash on Delivery on eligible orders]. Payments are processed securely by third-party payment gateways. We do not store your card details.

6. Shipping, returns and refunds

Delivery is covered by our Shipping Policy. Returns, exchanges, cancellations and refunds are covered by our Refund Policy. Both form part of these Terms.

7. Offers and discount codes

Discount codes and offers are subject to their stated conditions, cannot be exchanged for cash and, unless stated otherwise, cannot be combined. We may change or withdraw an offer at any time.

8. Reviews and content you share

If you post reviews, photos or other content, you confirm that it is genuine and your own, and you give us permission to display it on the Site and our social media. We may remove content that is false, offensive or unlawful.

9. Intellectual property

All content on the Site, including the Vayora name and logo, product photos, designs and text, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

10. Acceptable use

You agree not to misuse the Site, including by attempting to gain unauthorised access, interfering with its operation, placing fraudulent orders or using it for any unlawful purpose.

11. Limitation of liability

To the extent permitted by law, Vayora is not liable for any indirect or consequential loss arising from your use of the Site or our products. Our total liability for any order will not exceed the amount you paid for that order.

12. Governing law and disputes

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in [City, State].

13. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Continuing to use the Site after a change means you accept the updated Terms.

14. Contact and grievances

For questions or complaints, contact us at [support@yourdomain.com] or [+91 XXXXX XXXXX].

Grievance Officer: [Name], [Legal business name], [Full registered address], [grievance@yourdomain.com]. We will acknowledge complaints within 48 hours and aim to resolve them within one month.