Refund policy

We want you to love every piece from Vayora. If something isn't right, we offer a simple 7-day return experience.

Return window

You can request a return or exchange within 7 days of delivery. Requests made after 7 days cannot be accepted.

Eligibility

To be eligible for a return, the item must be:

  • Unused and unworn, in the same condition you received it
  • In its original packaging, with all tags, pouches and boxes
  • Accompanied by the order number or proof of purchase

Items that cannot be returned

  • Earrings and nose pins, for hygiene reasons [delete this line if you accept returns on these]
  • Items bought on sale or clearance [delete if not applicable]
  • Personalised or custom-made pieces
  • Gift cards
  • Free gifts and gift packaging

Damaged, defective or wrong item

Please check your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos. An unboxing video helps us resolve the issue quickly. We will arrange a replacement or a full refund at no extra cost to you.

How to start a return

  1. Email us at [support@yourdomain.com] or WhatsApp [+91 XXXXX XXXXX] with your order number, the item you want to return and the reason.
  2. Our team will confirm within [1–2] business days and share pickup or return-shipping details. [We arrange a reverse pickup for most pin codes. / Please ship the item back to the address we share.]
  3. Pack the item securely in its original packaging. Items sent back without our approval may not be accepted.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved.

  • Prepaid orders (UPI, card, net banking, wallet): refunded to the original payment method within [5–7] business days of approval. Your bank may take a few additional days to show the credit.
  • Cash on Delivery orders: refunded to your bank account or UPI ID, which we will ask for, within [5–7] business days of approval. [Delete if you do not offer COD.]
  • Original shipping charges [and COD fees] are non-refundable, except when the item was damaged, defective or wrong.

Exchanges

Want a different design? Request an exchange within 7 days of delivery, following the same steps as a return. Exchanges depend on stock. If the new item costs more, we will share a link to pay the difference; if it costs less, we will refund the difference.

Order cancellation

You can cancel your order free of charge before it is dispatched by contacting us with your order number. Once an order has shipped, it cannot be cancelled, but you can return it under this policy after delivery.

Contact

Questions about returns or refunds? Email [support@yourdomain.com] or WhatsApp [+91 XXXXX XXXXX], [Monday to Saturday, 10 am – 6 pm IST].